Frequently Asked Questions
YOU SHOULD BE ABLE TO FIND ANSWERS TO ALL OF YOUR QUESTIONS HERE
WHAT IS THIS?
ESCAPE ROOM FAYETTEVILLE is an escape room venue with 5 different experiences. In each experience you will be locked inside for 60 minutes while you and your team try to figure out how to escape. The rooms contain clues, puzzles, and hidden items. Anything that’s not glued or bolted down can be moved and may be an integral piece in your quest to escape (and survive).
WHEN ARE YOU OPEN?
We are CLOSED Monday through Wednesday (with exception of private bookings). We are OPEN Thursday 3:30 pm to 9:00 pm, Friday 3:30 pm to 10:30 pm, Saturday, 12:30 pm to 11:00 pm and Sunday 1:30 pm to 7:00 pm. To book private parties or team building events, please call us at (910) 920-1781.
IS THIS A HAUNTED HOUSE?
No, ESCAPE ROOM FAYETTEVILLE is an escape game and is very different than a haunted house. You will enter the room with the rest of your team, and then be given 60 minutes to solve the puzzles inside and escape. You’ll directly interact with many aspects of the environment inside, touching things, moving things, opening things, etc. There are no lines to follow or set paths to traverse, just a space full of clues, items, and puzzles.
IS THE ESCAPE ROOM SCARY?
There are definitely elements of fright within the R.I.P. (Rest in Pieces) and Zombie Escape Rooms. The story line as to why you're in the room is of the horror genre, but we wouldn’t classify this as a "scary" experience. Without giving anything away, we will say that there will be no one jumping out at you. The Inheritance and Bank Heist room are intense but not scary.
HOW LONG DO I HAVE TO COMPLETE THE GAME?
Bank Heist = 60 minutes before the police arrive. The Inheritance = 60 minutes to find Grandma Edna's inheritance. R.I.P. (Rest in Pieces) = 60 minutes before you are captured by the serial killer. Zombie Escape = 60 minutes to find weapons and supplies and get out. Vegas Hangover = 60 minutes to find the missing wedding ring.
ARE THERE AGE RESTRICTIONS TO ATTEND?
We recommend that children be at least 9 years old. The clues are hard and require concentration. While our games are family friendly, R.I.P. Rest in Pieces involves escaping a serial killer's lair and Zombie Escape involves escaping Zombies. You may want to give your kids the heads up before the game. However, we have found that children are better than the adults at finding hidden objects and not over thinking it. It's a great activity for middle and high school teens who have outgrown other activities. Children UNDER 14 years of age must be accompanied by an adult. Ages (15-18) must have a signed Liability Waver by a parent or guardian with a copy of the parent/guardian photo ID. Participants OVER the age of 18 are not subject to any restrictions.
HOW LONG BEFORE MY SCHEDULED TIME DO I NEED TO ARRIVE?
We ask that you arrive at least 15 minutes prior to your scheduled ticket time in order to fill-out paperwork and listen to our tips and safety speech. 'DO NOT BE LATE', if you arrive late your tickets will not be refunded or rescheduled.
IF I’M LATE, CAN I STILL PLAY?
If you arrive after we have started the game (the time slot you have booked), we cannot allow you inside. This would disrupt the game for the other participating players and negatively affect the schedule for the rest of the shows. No refunds or rescheduling of show times will be offered for late arrivals or no-shows. Please account for traffic and map-us-out beforehand so there are no surprises.
HOW MANY PEOPLE CAN PLAY AT ONCE?
Zombie Escape = Up to 10 people, Click here to purchase tickets and reserve your time.
Bank Heist = Up to 8 people, Click here to purchase tickets and reserve your time.
R.I.P (Rest in Pieces) = Up to 8 people, Click here to purchase tickets and reserve your time.
Vegas Hangover = Up to 10 people, Click here to purchase tickets and reserve your time. (4 or more people recommended).
The Inheritance = Up to 8 people (6 recommended) Click here to purchase tickets and reserve your time.
There is no minimum number of tickets that must be purchased, but if you purchase less than the room’s capacity, be prepared to share the room with other guests. Sharing the room can actually make the experience more fun.
WHAT IF I HAVE A GROUP LARGER THAN THE MAXIMUM OCCUPANCY OF THE ROOM?
In this case management may make rare exceptions, but we strongly advise against it as the games and the rooms were designed according to the set capacity.
WHAT IS AN ESCAPE ROOM / ESCAPE GAME?
The escape game genre started out as a series of point-and-click computer games where players must escape from a locked area by using the environment around him/her. ESCAPE ROOM FAYETTEVILLE is a live version of this, where you must physically search the environment for items and clues that will help you escape. You are given a set amount of time to try and escape before your fate is sealed.
WILL I ACTUALLY BE LOCKED IN THE ROOM?
Yes, the exit door will actually be locked immediately after the game begins. However, there will be a “panic button” near the exit door that you or any member of your team may press in case of an emergency. Hitting this button will unlock the exit door so that you can exit the room safely. However, once you exit the room you will not be allowed to re-enter.
WHAT DO I GET IF MY TEAM COMPLETES THE GAME AND ESCAPES?
Teams who are able to escape BEFORE time runs out will earn the option to purchase an exclusive “I ESCAPED THE ESCAPE ROOM FAYETTEVILLE” t-shirt. However, if you don’t escape you can still buy the alternate “I WAS CAPTURED” t-shirt.
DO I HAVE TO BOOK ONLINE OR CAN I PAY CASH WHEN I GET THERE?
Unfortunately, we have too many instances where people make reservations to pay cash at the door and are simply no call no shows, this is a complete loss of revenue for us and we can no longer allow reservations without payment in full. We are sorry for the inconvenience. However, if cash is you’re only option, we can accept full payment in advance in order to secure your ticket time. Please call (910) 920-1781 to schedule your advance cash purchase.
I AM COMMUTING 2 HOURS TO BE THERE, AND I ARRIVED AN HOUR EARLY, IS THERE ANYTHING ELSE TO DO IN FAYETTEVILLE?
Yes, we are surrounded by great eateries and a nearby shopping mall.
I CAN’T FIND YOU GUYS, WHERE ARE YOU?
Our Address is 3639 B. Sycamore Dairy Road Fayetteville, NC 28303. We are discreetly located across the street from McDonalds. Click here for directions.
I WANT TO BOOK FOR A BUNCH OF MY FRIENDS AND FAMILY, HOW DO I BOOK MORE THAN ONE TICKET?
In the booking process on both the PC and mobile devices, immediately after you click a BOOK NOW button the schedule is shown followed by a few simple steps. STEP 1: “How many tickets would you like to purchase?” This defaults to 1 ticket, but there is a drop down box where you can select how many tickets you’d like before selecting a Date and Time.
I AM PLANNING A PARTY, WHAT SERVICES DO YOU GUYS OFFER?
Whether it be a Birthday, Anniversary, or Wedding Party we are certainly a fun-filled destination that provides a unique thrill you just can’t get anywhere else.
MY BUSINESS DOES COMPANY GATHERINGS, DO YOU OFFER TEAM BUILDING EXERCISES FOR COMPANY OUTINGS?
We do offer Team Building services. Not only will it be unparalleled with respects to adrenaline pumping fun, it is also a valuable experience for comradery with coworkers, and an insightful observation of your team’s strengths. To book a Team Building experience call (910) 920-1781.
CAN I BOOK THE WHOLE VENUE?
Of course! During the week, your group, corporate office, birthday party or travel sports team can have the place to yourselves. The rental fee is $600/hour (3 rooms) with just a one hour minimum. Available times are Tues-Wed (10a-8p), Thurs (10a-3p), Fri (10a-3p). Each player is allowed one escape room game per hour. We suggest 6-8 people for the Bank Heist and The Inheritance room / and 8-10 people for the R.I.P (Rest in Pieces) and Zombie Escape rooms. Just email or call us (910) 920-1781 and we can set it up for you.
I WANT TO HAVE A PRIVATE ROOM FOR MY FRIENDS ONLY, BUT WE DON’T FILL UP ALL THE SLOTS, IS THIS DOABLE?
The only way to get the room privately is to purchase all the tickets available for the experience of your choosing. Otherwise anyone can buy the remaining tickets, which is usually the case. Additional advice is to book it in advance, don’t wait until the last minute. Also there is no discount for buying all the tickets.
IS IT POSSIBLE TO BOOK A SHOW TIME OUTSIDE OF THE CURRENT SCHEDULE?
Absolutely, we can always book a special time, however the minimum purchase is 1 full room. We can do this any time before or after our current schedule, or even on days closed. Please call (910) 920-1781 to schedule.
I RECEIVED A GIFT VOUCHER AS A PRESENT, HOW DO I REDEEM IT?
In the email containing the Gift voucher certificate, there is a link listed under “How to redeem this voucher”, you can click the link provided or simply Click Here to enter your voucher code and redeem.
I PURCHASED TICKETS FOR NEXT THURSDAY NIGHT, BUT I NEED TO RESCHEDULE TO A LATER DATE, HOW DO I DO THAT?
When you made your purchase you provided an email address. A booking confirmation was sent to that address and in that email there is a yellow button that says View / change booking. Click this button, it will take you to your booking on our website, click the 2nd button that says “Change” next to the date and time of your tickets. Here you can select the new date and time, which is subject to availability. In order to make the change, click the green BOOK button, and confirm your details by scrolling down and selecting “Next”, then check the box acknowledging our Cancellation Policy, and finally select “Confirm Booking” and you’re all set. Please note that you will not be able to make changes within 24 hours of your ticket time.
I AM BUYING MULTIPLE TICKETS, BUT I AM NOT SURE OF EVERYONE THAT IS GOING, DO I HAVE TO PUT ALL NAMES?
Yes, BUT if you aren’t sure of everyone that will be attending at the time of purchase, you can put the names of those that are confirmed already, then simply put your name in the rest of the fields. Once you have the rest of the names simply open the booking confirmation email you received, in that email there is a yellow button that says View /Change booking. Click this button, which takes you to your booking on our website, click the 3rd button that says “Change” next to your name, email address, and phone number. Scroll down to the Participants section and select the drop down next to each appropriate name being updated and select “new person”, then put the confirmed first and last names. Once that is complete, scroll down and select “Next”, then check the box acknowledging our Cancellation Policy, and finally select “Confirm Booking” and you’re all set. Please note that you will not be able to make changes within 24 hours of your ticket time.
I ALREADY PURCHASED TICKETS BUT I WANT TO BUY ADDITIONAL TICKETS FOR THE SAME TIME SLOT, CAN I DO THIS?
Yes, open your email and find the booking confirmation that was emailed to you, there is a yellow button that says View / change booking. Click this button, which takes you to your booking on our website, click the 1st button that says “Change” next to the Room name and (game time). Use the drop down to select the NEW TOTAL of tickets including your original purchase. Purchasing additional tickets is subject to availability, so there is the option to select a different time to facilitate your additional team members, or you can simply click the green BOOK button next to your original time. Scroll down to the Participants section and type the appropriate name being added under each “new person” row. Once that is complete, scroll down and select “Next”, you’ll find that you have the option to put the additional tickets on the credit card used originally or a new card, to finalize this transaction check the box acknowledging our Cancellation Policy, and finally select “Confirm Booking” and you’re all set.
DO YOU SELL GIFT CERTIFICATES THAT I CAN GIFT TO A FRIEND?
Yes we do, on the Home screen of our website or “Click here to purchase a gift certificate”. Once you’ve decided on a room, click the corresponding BUY button. Then select how many vouchers you’d like to purchase, the next few screens are standard information and payment screens, please fill out accurately. Please note that the vouchers are only valid for 1 year.